Free Standard Shipping
As part of our mission to make great design accessible, we offer free standard shipping to the contiguous 48 states for uhurudesign.com orders. If you would like to inquire about shipping to AK, HI, international destinations, or trade sales logistics, please contact us at firstname.lastname@example.org.
Free standard shipping is not eligible for trade or contract orders. At this time, we cannot ship to APO/FPO/DPO/PO boxes.
Depending on your product size and shipping location, free standard shipping includes small parcel delivery via Fedex or UPS, or curbside delivery with our freight and contracted delivery team.
Items may ship separately and with different delivery methods. We will contact you with any questions we may have if your order has split shipments.
For curbside delivery, you must be present to meet your driver. If you need help with delivery inside your home and packaging removal, we encourage you to inquire about white glove delivery options by reaching out at email@example.com.
Products that ship as freight will be delivered with our contracted partner. Our team will deliver your order to curbside, which does not include unpacking your order or bringing it inside. You may be left with the shipping pallet or crate depending on your item(s).
Our freight partner will contact you to schedule a delivery time and 4-hour window, from M-F between the hours of 9am to 5pm. You must be present to meet the driver and collect your order. You are responsible for evaluating the packaging and noting damages upon receipt.
White Glove delivery is available with additional fees. Please reach out at firstname.lastname@example.org.
An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
Our white glove professionals are not permitted to move furniture currently in your home, not allowed to move or set up electrical equipment, and not allowed to assemble any pieces that have to be installed in or on existing structures. To facilitate delivery, please clear the space where furniture or items will be placed prior to delivery.
Since white glove delivery includes packaging removal, if you’re not 100% sure about your purchase, we recommend that you retain all original packaging. That will make it possible for you to return it to us.
Ship time + lead time
We aim to design and manufacture our products with the best care. On each product page, the ‘ships in’ time frame outlines how long your product will take to reach our warehouse. From the warehouse, shipping and delivery time is usually 10-14 days. These lead times vary per finish/sku. You will receive an email when your order is ready to ship or ready to be delivered.
Trade + contract shipping
Trade and Contract customers have varying policies. Your discounts will be outlined by your account manager at the time of your pro account creation. Shipping costs are quoted and charged separately, after your order has been placed. Alternatively, trade + contract customers have the option to arrange their own logistics or pick up from our warehouse. Please contact email@example.com for more details.
Preparing for shipment
To help your delivery go as smooth as possible, please measure your space ahead of time to make sure your purchase will fit in not only your space but also all the areas it will pass through during delivery (for example, all entry-ways, doorways, corridors). If you have any questions about item dimensions, please let us know.
We try our best to get all orders delivered in a timely manner, but if you live in a remote area, there may be delays. Let us know in advance if you live in a challenging delivery location and we will work with you to come up with a solution.
Scheduling your delivery
If you cannot accept delivery for an extended period of time after your order has shipped, you will be charged additional fees to store your order. Please let us know if you are unable to accept delivery during the expected delivery time frame.
If redelivery of your order is required due to a missed delivery appointment with our carrier, additional fees will apply.
What to expect on delivery day
For curbside freight or white glove, an authorized individual must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt. Curbside delivery requires you to meet your driver and collect your items at your curbside.
Many of our products ship fully assembled or require light assembly. For fully assembled products, there is minimal set-up needed, such as sliding on rubber feet. For items requiring light assembly, all hardware is included. Tools are not included.
Order inspection upon delivery, damages, missing parts
Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately at firstname.lastname@example.org so we can evaluate the damage and arrange for a replacement.
White Glove packaging removal
Please note that white glove delivery includes packaging removal, so if you opted for this delivery option, elect to save the packaging or inspect the product before our white glove partners remove packaging.
If an item arrives damaged, please notify us within 3 days of receipt by filing a claim, and we will make arrangements for a replacement or a refund as necessary. We require photos of the reported issue to properly access and resolve the situation.
If you are missing parts we will make it right and replace them. Please contact us at email@example.com to receive the necessary parts.
If you are not completely satisfied with your purchase, please contact us at firstname.lastname@example.org to initiate a return and to receive an RMA#. Items are eligible for a return within 30 days of original receipt. There is a 20% re-stocking fee on the item returned.
To receive a refund, the returned product must arrive at our warehouse in its original condition with all original packaging. For small parcel returns, we will provide you with a return label and can arrange a pickup for an additional fee. For orders that delivered curbside freight or white glove, we will work with you to arrange return shipping, however customers are responsible for all return shipping costs.
Note, return information varies for Trade + Contract purchases. Please contact your representative for further details.
Brass + Custom pieces
Returns are not accepted for the following items or any custom products and furniture:
Tack Console in Brass
Tack Bench in Brass
Tack Stool in Brass
Tack End Table in Brass
Fold End Table in Brass
Fold Bench in Brass
Stitch Coffee Table
Cyclone Lounger- Limited Edition
Return Shipping Costs
Customers are responsible for all return shipping costs. Original delivery fees are non-refundable.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price, less a 20% restocking fee and return shipping costs. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Uhuru reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Pricing & information disclaimer
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.